PROD is easily maintainable and can be customised to meet each individual or Organisations needs.

MI Pharama Ltd, the company responsible for PROD, is committed to provide an efficient and friendly service.

Our support Team are qualified to answer all your questions regarding PROD together with technical support and business enquiries.

We are currently in the process of setting up a Technical Support Centre to deal specifically with support calls.

At present, all enquires will be dealt within a 24 hour response time limit via email:

enquiries@pkconsultancy.com

Frequently Asked Questions

Healthcare Organisation

QUESTION : What is your Pricing Structure?
ANSWER : An initial cost will be charged for the set up and design of the system to manage the Patient and Trial database i.e. PROD Server.

This cost will be dependent on requirements and the size of the database.

The client cost will be per User License per Annum. A special pricing structure for Licenses is available upon request.

QUESTION : Is PROD an off the shelf package?
ANSWER : Yes and NO. The server application is designed to meet Customer Requirements. Various Health Organisations have different databases. Hence, PROD needs to be designed to meet specific requirements.

However, a standard basic version is available, designed to meet minimum requirements.

QUESTION : Who would design the PROD Server Application for my Organisation?
ANSWER : We have a highly experienced team of Consultants who would work together with your Users to deliver a system that would meet your requirements.

QUESTION : How secure is the data stored on the Server?
ANSWER : The data held on the database cannot be accessed by a User without authorisation. User accounts can be created on the server application to provide extra security, limiting access depending on User Security Rights.

Healthcare Professional -

QUESTION : How simple would it be to change my Patients dosage if I've received negative feedback for their Trial?
ANSWER : Very Easy. You would simply search for the Patient, Select the trial record, and update the dosage column on the page. Next time the patient receives his reminder, the new dosage value will be displayed.

QUESTION : Why can't I Connect to the Server?
ANSWER : The database may have gone down for various reasons. You need to call Technical Support.

QUESTION : Why do I get an error when attempting to create a record?
ANSWER : This could be a database error in which case one of our support engineers would have to investigate and fix the problem

QUESTION : Why can’t I receive my Patients Response?
ANSWER : This could be due to the Patients reception area. However, once the Patient is in an area where there is a strong reception, the response will be uploaded to the database

Patient -

QUESTION : Why haven't I received my schedule?
ANSWER : Contact your Healthcare Professional as your schedule may not yet have been downloaded

QUESTION : What types of Mobile Phones will run PROD?
ANSWER : Currently, only PDA's and Smart Phones can run PROD, but we are looking into running our software on other Phone Operating systems

QUESTION : What happens if I don't reply to a Response Prompt?
ANSWER : The Prompt will continuously be displayed at regular intervals until a valid response is entered

QUESTION : What is a valid Response?
ANSWER : A valid response consists of a Yes/No answer to whether you've taken your medication. Also, a selection must be made between 1 to 5 to indicate how you feel, and an optional entry for general comments.